Contact
Real people, ready to help you grow.
Whether you're choosing your first stage, adding funds, watching a plan mature or withdrawing your profit, our team is here for it. Every message is answered by a person, every action on your account is logged, and nothing about your money is a mystery.
Support email
support@sunbyd.comBest for deposit tracking, withdrawal status and account changes. Include your account email and, if relevant, the transaction hash.
Compliance & security
security@sunbyd.comReport a suspicious message, a phishing attempt or anything that looks like it impersonates our platform.
Partnerships
partners@sunbyd.comReferral collaborations, institutional allocations and media requests.
- The email address on your SunByd account.
- The transaction hash (TXID) for any deposit or withdrawal in question.
- The amount and the date the transfer was sent.
- A short description of what you expected to happen.
How we will never contact you
We will never ask for your password or recovery phrase, and we will never ask you to send money anywhere except the personal deposit address inside your own dashboard. No one from SunByd will pressure you to invest more, promise a special rate, or offer a deal outside the stages shown on the site. If a message does any of that, it is not from us — forward it to our security team.
A note on expectations: your profit comes from the electricity our solar sites sell, at the rate of the stage you pick. It is a real business, not a guarantee — invest only what you can set aside for the 30-day cycle, and reach out any time if anything is unclear before you commit.