Contact
We're here when you need us.
Our support desk handles deposits, withdrawals, wallet assignment, plan questions and account access for every investor funding our solar projects. Every request is answered by a person, and every action on your account is logged.
Support email
support@sunbyd.comBest for deposit tracking, withdrawal status and account changes. Include your account email and, if relevant, the transaction hash.
Compliance & security
security@sunbyd.comReport a suspicious message, a phishing attempt or anything that looks like it impersonates our platform.
Partnerships
partners@sunbyd.comReferral collaborations, institutional allocations and media requests.
- The email address on your SunByd account.
- The transaction hash (TXID) for any deposit or withdrawal in question.
- The amount and the date the transfer was sent.
- A short description of what you expected to happen.
How we will never contact you
We never ask for your password, your wallet seed phrase or private keys, and we never request a payment to an address other than the deposit address shown inside your own dashboard. If a message asks for any of these, it is not from us — forward it to our security team.